Viherbs® Shipping and
Return Policies
At Viherbs®, we prioritize uncompromising quality and your satisfaction. Our 100% Satisfaction Guarantee backs all our products. Here’s everything you need to know about our shipping, returns, and refunds:
1. How to Track Your Order
Once your order is placed, you’ll receive an email with a tracking link. Check your inbox (and spam folder, just in case) for this email. If you need assistance, please feel free to reach out to us via call or WhatsApp at +971 55 221 4352.
2. Shipping Charges and Delivery Times
We currently offer Free Standard Shipping if your order is above 250 AED in major cities of the UAE only. Shipping may take 2-4 days.
→ Get Free Shipping for KSA on orders above 420 AED.
→ Get Free Shipping for Bahrain on orders above 460 AED.
→ Get Free Shipping for Kuwait on orders above 500 AED.
Shipping fee is 20 AED in the UAE.
For other GCC countries, a standard shipping fee of 45 AED will apply, regardless of the payment method.
3. Exchange, Return, and Refund Policies
We want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, you can return it within 10 days of purchase. To initiate a return or exchange, please contact us at +971 55 221 4352 or email us at support@viherbs-gcc.com, and we will provide you with detailed instructions.
If you suspect your product has been tampered with, please retain the original product and packaging if possible. We will guide you through the return process.
4. Returning Products Purchased from Other Stores
If you purchased Viherbs products from another online retailer, please follow their return and refund instructions. For items bought from our retail partners, kindly return the product to that store following their return policy.
5. Payment Method Availability
Please note that the current payment method is available for the United Arab Emirates only. We are actively working to extend this option to all GCC countries. Thank you for your understanding.
We stand by the quality of our products 100%. Your satisfaction is our priority, and we appreciate your trust in Viherbs®.
Dear Customer, the COD payment method is available for the United Arab Emirates only at the moment. We are working on making it available to all GCC countries. Thank you for your understanding.
| Country | Shipping Price (COD) | Shipping Price (E-Payment) |
|---|---|---|
| UAE | 20 AED | Free |
| Kuwait | X | 45 AED |
| Bahrain | X | 45 AED |
| Oman | X | 45 AED |
| Saudi Arabia | X | 45 AED |